If the issue cannot be resolved, service may be required.
Manuals are posted on your model support page. NOTE: If model-specific information is needed for your digital photo frame, refer to the operating instructions.
Refrain from running the slideshow for a long time with a small number of images. To avoid data corruption, backup the data, and format the storage media once in a while. IMPORTANT: Due to one of the characteristics of the internal memory device or memory card, images stored for a long time or read many times may cause a data error when read too often. There are more than 4,999 images in the internal memory or more than 9,999 images on the inserted memory card.The image file was protected using a computer or camera.The image file is saved in a folder that is more than 8 levels deep in folder hierarchy.The image file is not a format supported by the digital photo frame.The image file name is more than 10 characters in length.These normally accommodate SD cards, which is the most. The image file was renamed using characters or symbols other than alphanumeric characters. Most older frames feature a memory card slot, as do a number of more affordable modern models, including the Nix Digital Photo Frame 8-inch.The image file was previously changed or edited with photo editing software on a computer.In addition, pictures may not show or display properly for the following reasons: If you used software like Photoshop® to make changes to the images, make sure the images are saved as Baseline Standard. If you want a digital photo frame that works offline, Kohl’s frames are not a good choice. You can view slideshows, manage storage, and much more. Competing frames like the Pix-Star have 8GB of internal storage and extensive offline functionality. Make sure the picture files are saved in the JPEG format and conform to the Design rule for Camera File system (DCF) standards. Aura frames are quite unlike all other premium frames in that they have no offline functionality.